IT Support Services Specialist-Fully remote Jobs UK

Job Type: IT Support Services Specialist
Location: United Kingdom
Company: JamPot 

JamPot is a top provider of fractional support services, offering our clients the best contractors that provide outstanding work. Our core values are premium and quality; we take pleasure in being fair, consistent, and treating you with the utmost respect. We firmly think that when our contractors are treated with respect, it translates to the quality of service our clients experience. Working with us will ensure open and honest communication at every turn. We are very excited to meet you!

We are currently looking for a seasoned freelance IT support services specialist to join our team. You will be in charge of giving our clients technical help to make sure their IT systems and solutions are operating without a hitch as an IT help Services Specialist. Applications from UK-based individuals are welcome for this remote role.

Responsabilities:

• Offer technical assistance and troubleshooting for problems with networks, hardware, and software.
• When required, diagnose and fix technological issues before elevating complex ones.
• Install, set up, and maintain hardware and software systems.
• Establish and manage access controls and user accounts.
• Monitor systems and security on a frequent basis.
• Make system backups and follow protocols for disaster recovery.
• Establish and manage a knowledge base and technical documentation.
• Give people instruction and direction on IT tools and systems.
• Keep up of market developments and trends in IT support. Implement innovative workflows using the newest models and software that are upending the IT support sector.

Requeriments:

• Demonstrated expertise in an IT support services specialist or related field
• Strong technical background in network, hardware, and software systems; demonstrated ability to identify and troubleshoot technical problems
• Understanding optimal practices for IT security
• Competent in setting up hardware and software systems
• Familiarity with cloud-based programs and services
• Strong analytical and problem-solving abilities
• Outstanding interpersonal and customer service abilities
• The capacity to operate remotely and independently
• At the time of a job offer, registration with the Information Commissioners
• Office (ICO) might be arranged.
• Professional indemnity insurance for freelancers: This can be set up at the time of employment offer.
• Preferred are industry certificates like Cisco Certified Network Associate (CCNA), Microsoft Certified IT Professional (MCITP), and CompTIA A+.
• Familiarity with Windows Server Administration and Active Directory
• Familiarity with virtualization technologies (such as Hyper-V and VMware)
• Knowledge of the ITIL framework and procedures
• Understanding of software and technologies for remote desktop support
• The capacity to organize and coordinate several tasks
• Adaptable hours and accessibility
  It helps to have a basic understanding of scripting languages.
  It helps to have prior experience with mobile devices, Linux, or Mac OS.
  assistance with EDR, configuration, and deployment, as well as MDM (laptop and phone)
• Creating procedures for the onboarding and offboarding of employee devices
• Examining every employee’s present IT setup
• Creating supporting documentation for the policies
• Adjusting all of the IT-related policies
• Supplying the SurrealDB team with IT assistance (both online and at the London office)