Head of Service-Work From Home Jobs UK

Job Type: Head of Service
Location: United Kingdom
Company: Clear Channel Europe

The Clear Channel Europe portfolio spans 14 markets with 16,000 digital and 400,000 non-digital displays.

Our Mission is To Create the future of media. Transforming our estate, to the benefit of all our stakeholders, through data-driven innovations and infrastructure.

Technology is an integral part of the overall European operating model, where we value transparency and accountability and focus on value.

Our overall goal is to enable the future of media by being the industry-leading technology team who is customer obsessed, reliable, fast, flexible and innovative.

We’d love you to join us on our journey to Create the Future of Media

Responsabilities:

• Demonstrated success in a technical role within a Managed Service environment, with a history of delivering impactful results.
• Proven ability to manage Digital Operation third-party suppliers, and enforce Service Level Agreements (SLAs).
• In-depth understanding of NOC functions, with experience in building a high-performance operation centre from the ground up.
• Experience in managing 24×7 operational systems and third-party vendor relationships.
• Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence.
• Proficiency with various network monitoring systems.
• Hands-on experience with incident and change management using ITIL methodology.
• Approachable and proactive, with excellent interpersonal skills to effectively interact with team members and stakeholders.
• Passion for continuous improvement, with strong analytical skills to identify and implement team improvements.
• Comprehensive experience from design to live platform operations.
• Highly organized and structured, with strong attention to detail and quality.
• Skilled at explaining difficult technical solutions in a business-friendly manner to top stakeholders.