Head of Customer Service – Sainsbury’s Jobs London

Job Type: Head of Customer Service
Location: London
Company: Sainsbury’s

Responsabilities:

You will be instrumental in improving customer service touchpoints and directing our customer care operations going forward as Sainsbury’s Head of Customer Service, Tools, and Events. In order to ensure a seamless customer journey, you will be responsible for developing and implementing strategic customer care initiatives that are in line with the business goals of the company. You will also be required to oversee the deployment of customer service technologies, monitor key performance indicators, champion a customer-centric culture and influence leaders throughout the organization, use insights to influence the customer service plan, manage budgets and resources, foster an excellence and continuous learning culture within your team, and model Sainsbury’s valued behaviors. You will establish Sainsbury’s as a leader in the retail sector by fostering end-to-end service excellence and remarkable customer happiness via your leadership and knowledge.

Requeriments:

You are a strategic leader who is passionate about providing excellent customer service and satisfaction as the Head of Customer Service, Tools, and Events at Sainsbury’s. You have a forward-thinking approach and are committed to making sure Sainsbury’s provides exceptional customer service and experiences. You are a great asset because of your demonstrated expertise in customer-focused leadership roles, your capacity to lead culture change initiatives and ensure end-to-end service excellence, and these skills. You consistently use insights to inform the entire customer service plan and make well-informed decisions thanks to your strong analytical abilities and data-driven approach. You are excellent at establishing and preserving connections with stakeholders, exerting influence at higher levels, and setting priorities across a broad range of tasks to correspond with short-, medium-, and long-term organizational objectives. Your ability to motivate and guide high-achieving teams, control spending, and supervise several tasks allows you to work well in a challenging setting and promote ongoing development to guarantee top-notch customer service for all Sainsbury’s brands.