Customer Support Analyst – Jobs Near London

Job Type: Customer Support Analyst
Location: United Kingdom
Company: ClearBank

You will be working as a Client Support Analyst – BACS Specialist for the Client Services department. You will be a member of a rapidly expanding company that is disrupting the market and doing things differently, reporting to a Client Support Team Leader.

Joining a team of about twenty-five as a Customer assistance Analyst, your duties will involve providing operational assistance, facilitating the day-to-day operations of ClearBank®’s payment and customer-related activities, and ensuring that our customers receive outstanding service. You will collaborate with cross-functional teams from throughout the company in this operations-based role as you deliver and complete daily duties, with the possibility of working on many projects at once.

And according to Deloitte Fast 50, you’ll be joining the #14 fastest-growing tech firm in the UK.

Hours of Work

The Customer Care Team rotates through three shifts from 6 a.m. to 7 p.m., Monday through Friday. Support during off-peak hours may occasionally be needed, but you will be informed beforehand.

Responsabilities:

• Devoted to assisting clients in realizing their full potential
• Devoted to producing top-notch relationships and results both within and outside
• Driven to always enhance things
• Eager and inquisitive to pick up and use new abilities
• Able to find original solutions to issues
• Eager to adopt new technologies and possess a nimble mentality
• Zealous about analyzing data and applying it to spur advancements and improve client outcomes
• Able to address issues cooperatively with clients and coworkers

Requirements:

What we are trying to find

Ideally, you will be employed right now in a position that involves providing customer service, primarily with Bacs activities. Although we are willing to provide guidance and assistance as needed, we are specifically seeking applicants that possess the following competencies already:

• Working familiarity with responding to questions about Bacs, such as DDICs or Bacs Recalls.
• Firsthand knowledge of the Payment Services Website (PSW) – Pay.UK system
• Knowledge of Bacs payment settlement cycles.
• Be aware of the originator of the Bacs Direct Debit
• A thorough knowledge of the Bacs payment guidelines to facilitate the routine attestation procedure
• Familiarity with international/cross-border payments, foreign exchange, and other UK payment systems, as well as the necessary scheme validations for each UK payment system (SEPA/Target II is preferable, but CHAPs and Faster Payments are important).
• Knowledge of recognizing client problems and adhering to the prescribed complaints procedure
• Serving as the initial point of contact for customers’, internal, and external bank inquiries; preferably, having experience looking into and resolving reconciliation discrepancies
• Strong interpersonal, organizational, and analytical abilities
• The capacity to set priorities and work on several tasks at once
• Delivery-focused, extremely driven, and possessing a positive outlook

Your duties as a Customer Support Analyst – BACS Specialist will include:

• Fostering an environment where our workflows and procedures are continuously improved by being proactive and creative
• When needed, providing support to Team Leaders and Deputy Team Leaders and collaborating closely with them to attain and deliver results
• Acquiring and preserving knowledge of AML, KYC, banking sanctions, and FCA rules to guarantee that client monies and customer accounts are handled in a fully compliant manner at all times
• Establishing and upholding connections with clients, payment processors, and associates to guarantee the delivery of high-quality services
• Generating management information and reports as needed

All things considered, this is a responsible, multifaceted position with the chance to acquire exceptional experience and targeted professional advancement.

Advantages of what we provide

• At ClearBank, we believe in flexible work arrangements that enable our staff members, in collaboration with their line manager, to effectively manage their time so as to fulfill their personal and professional obligations.
• New, roomy, and well-equipped offices in Bristol and London
• Annual vacation of 27 days, plus flexible bank holidays, is provided.
• The ability to work up to 30 days a year away from the UK
• Recurring socials for the entire firm
• Do something greater than ClearBank by dedicating a few days each year to volunteer work with the charity of your choice.
• Employee healthy living benefits and discounts are provided by YuLife, along with private healthcare through Healix and discounted Bupa dental coverage.
• Improved leave that is family-friendly
• Additionally, you’ll get the chance to work with a creative group that is creating a bank that is ready for the future!