Customer Support Agent – Work From Home Jobs UK

Job Type: French Speaking Customer Support No Experience
Location: United Kingdom
Company: PTW

In addition to representing our company as an ambassador, your job as a customer support representative will involve offering gamers and devoted clients top-notch assistance. You should have a proactive and upbeat “can do” attitude, be calm and confident, have a strong enthusiasm for providing excellent customer service, and be technically inclined. Your objective will be to create a positive and smooth client journey while working with a multinational company that speaks several languages.

Responsabilities:

• Guaranteeing that all responses are given with exceptional care, professionalism, and attention to detail, and that the goal of answering customers’ questions is to resolve them on the spot.
• Ensuring that all customer conversations are handled with the goal of providing solutions as a priority while maintaining anonymity, and that questions are answered within the predetermined response timeframes.
• Resolving any technical concerns brought up by clients, especially those that come up via live chat, by doing fault finding analyses and providing suitable remedies that fix the problems. You will be trained and required to connect with clients over the phone, even if the majority of the role involves non-voice interactions (call backs, for example).
• Working in a dynamic team environment with both individual and group goals, you will successfully communicate while carrying out your team’s duty of providing each and every customer with the greatest possible customer care.
• Keeping up a top-notch, committed service with an emphasis on remarkable replies and superb, amazing quality.
• Collaborating with your peers in the larger global customer base to find any patterns in the questions that customers may have.

Requeriments:

What we are trying to find:

• Proficiency in both French and English, especially in writing and reading.
• Exceptional computer expertise, excellent communication skills, and attention to detail.
• Self-driven, proactive, and capable of working well in a multilingual team while maintaining a proactive mindset.
• A rational, systematic approach combined with strong analytical and problem-solving abilities.
• Outstanding observational and detail-oriented abilities combined with endurance, patience, and focus.
• It is advantageous to have prior console or PC gaming experience.
• Feel at ease talking about technical malfunctions or problems with gaming consoles and PCs.
• It is helpful to have prior IT knowledge, tech acumen, or experience in customer service, technical IT, or PC support, even though we offer first-rate training and ongoing assistance.
• Our Advocates need to be able to multitask and feel at ease answering several calls, emails, and chats in a given hour in order to guarantee that exceptional, accurate service is delivered 100% of the time.
• Every applicant should be driven to assist, encourage, and deliver the greatest possible client experience.

Advantages

What we provide is:

• You will get comprehensive training and the chance to work on some of the largest game clients, titles, projects, and tech in the world while employed by the leading worldwide provider of specialized services to the gaming industry.
• Holidays, competitive team events with excellent awards on a regular basis, attractive compensation, and access to a packed social schedule are all benefits. Collaborative teamwork with people of other nations, languages, and cultures makes our settings thrive.
• a welcoming environment for LGBTQ+ people of all ages, races, religions, and disabilities. We have a specialized program for employee wellbeing since we are concerned about their well-being. To ensure that our staff thrive, we give them regular opportunities for advancement and empower them.
• Working from home or remotely offers flexible work hours, an enjoyable atmosphere, a laid-back culture, and the chance to collaborate with some of the world’s most innovative and creative thinkers.
• Gain knowledge while working and contribute to something genuine that alters the gaming industry forever.
• working with a multinational, multilingual workforce that offers excellent training, chances for advancement, and the ability to make the world a fun place.