Customer Success Specialist – Work From Home Jobs UK

Job Type: Customer Success Specialist No Experience
Location: United Kingdom
Company: ClickView

To join our highly productive UK customer team, we are seeking a skilled and driven Customer Success Specialist.

You will be a key member of our customer success team, helping the customer function with daily customer administrative procedures. You will collaborate closely with the customer team to guarantee that our company’s renewal targets and goals are met and exceeded, from directly interacting with schools to providing support to the Customers Success Managers.

We are seeking a somebody with a strong work ethic, positive attitude, and a sincere love for helping customers. Excellent written and verbal communication skills, a track record of success working with customers, the ability to follow and develop procedures while taking initiative to solve customer issues, and the ability to foster brand advocacy within the community are all requirements for the perfect candidate.

This position will begin with a set 12-month term and is anticipated to turn into a permanent role as the business expands.

Responsabilities:

• Boost utilization by corresponding with schools via phone calls and emails.
• Arrange and plan customer meetings for the field-based customer team.
• Oversee the onboarding procedures for each new client.
• Fulfill all administrative responsibilities for company renewals. Salesforce CRM
• By phone and email, deliver efficient, pro-active, and expert case management to customers.
• Drive attendance to webinars, user groups & events
• Oversee incoming financial inquiries, follow up on past-due bills, and finish New Supplier Forms.
• Assistance with ad hoc tasks like scheduling couriers for events and hiring new staff
• Attend quarterly in-person team meetings; the UK has several locations for these.

Requirements:

• Two years minimum of experience in customer service or customer success
• Teaching experience is preferred but not required.
• Experience with client onboarding, renewals, and sales support is advantageous.
• Outstanding communication skills both in writing and verbally, with a keen eye for detail
• Customer-centric in thought and execution; able to establish and nurture relationships; strong critical thinking and problem-solving skills
• Exceptional organizational and time management abilities
• Capacity to work autonomously, assume responsibility for tasks, and work well in a team

Benefits:

• Extra paid time off for volunteering and well-being to take care of both yourself and others 💴
• Adjustable working hours and schedules – to suit varying work styles and personal circumstances 🏠
• Work remotely for up to 100 calendar days a year from any location with our 100 days working from anywhere program 🌎
• Employee discounts: To promote the financial and well-being of our employees, we provide them with access to a variety of discounts via Pirkx. 💰
• Budgets for learning and development, access to LinkedIn Learning, and professional opportunities made available to all of our teams will help you keep improving and become the best version of yourself 🥇.
• Wellbeing Policy: We prioritize your mental health and wellbeing in all we do, providing you with access to EAPs and wellbeing applications 💆‍♂️
• Generous parental leave policy: we provide an extra 16 weeks of paid leave 🚼
• Frequent conferences and social gatherings – we honor our team’s dedication with quarterly gatherings and conferences all around the UK 🥂