Customer Success Manager – Remote Jobs

Job Type: Customer Success Manager
Location: Germany
Company: Qonto

Responsabilities:

Become a member of our Customer Care team, which consists of over 100 employees, and oversee a German Qonto business customer portfolio. You will devote all of your attention to establishing enduring bonds with our German clients, resolving problems as they come up to guarantee high client satisfaction, and streamlining our processes and overall workflow.

You’ll become a part of Dimitrije’s team, which consists of over ten members. You’ll be at the center of account management with the team, handling account usage, security, and the finer elements, including bookkeeping and invoicing, all to meet our objectives and deliver the greatest and most dependable client service possible.

We constantly strive to raise our 4.6/5 customer satisfaction rating, which we are proud of! Because of this, we regard our customer service team as a valuable asset in our endeavor to become the financing partner that businesses adore.

Working for Qonto as a Customer Success Manager, you will:

Be an ambassador for Qonto! You will enchant our German clients by offering astute, prompt technical assistance, assisting them with Qonto, and responding to any inquiries they may have by phone or email.

Be the voice of our customers: We value customer feedback and use it to keep our products at the top of the “WOW” factor that our customers adore.

Establish internal procedures (such as updating FAQs, dashboards, macros, and providing feedback to the operations and product teams) to better handle customer requests.

Assume responsibility. You’ll spot abnormalities, optimize and establish fresh approaches to problem-solving, and inform your colleagues of all of this.

What to anticipate

• A stimulating global setting with global collaboration partners
• A cooperative group that pushes one another to reach their full potential
• Novel approaches to work and techniques for ongoing improvement
• A culture that values responsibility, initiative, and decision-making.
• Possibility of working remotely from Serbia anywhere

Requeriments:

• Experience: You have experience in customer support.
• Customer-centric: You are able to modify your discourse to fit the demands of your audience and you exhibit empathy.
• Goal-oriented: You work hard to meet your everyday objectives.
• Communication abilities: You write and speak clearly.
• Mastery: You’re a pro at using SaaS platforms like Jira, Zendesk, and Intercom.
• Languages: You speak and understand German and English fluently.

At Qonto, we are aware that real diversity goes beyond simply checking off candidates on a job application. Apply with any combination of checked boxes! Who knows? We’ve been looking for this puzzle piece for a while, and maybe you have it.

Benefits

A dynamic and personalized career path. a welcoming workplace. and a ton more to support your success.

• Offices located in Barcelona, Berlin, Paris, Milan, and Belgrade;
• A policy on remote work that is specific to your location and the job you apply for;
• A competitive benefits package;
• A meal certificate;
• compensation for public transportation (partial or total);
• Excellent health insurance, varying by nation;
• Initiatives for the well-being of employees: availability of Moka Care for mental health services and attractive discounts on sports and wellness activities;
• A progressive disability and parenting policy in line with our support of the Parental Act (one in six Qonto workers are parents!); – Childcare benefits offered in collaboration with chosen partners;
• Team activities held once a month.

Our method of hiring:

• Interviews with prospective managers and your talent acquisition manager
• An online test to showcase your abilities and offer you a taste of what it would be like to work at Qonto

An interview guide will be sent to you so you can get ready as much as possible.

Our process typically takes 20 working days, and offers are made within 48 hours.