Customer Service Representative – Part Time Jobs

Job Type: Customer Service Representative
Location: United Kingdom
Company: Who Gives A Crap

Who Gives A Crap is mostly recognized as an online retailer (D2C, short for direct to consumer) that ships toilet paper directly to customers from our website. Additionally, we distribute toilet rolls to cafes, hotels, workplaces, yoga studios, schools, and more through our “Business to Business” (B2B) sales of toilet rolls. We also supply independent and large businesses such as Waitrose. This collectively constitutes our “wholesale” sales channel. This is an extremely exciting new avenue for the company because as we sell more, we can increase yearly donations and construct even more restrooms than we have in the past!

Responsabilities:

We are searching for a committed Customer Support Representative, B2B (Contract) to assist our commercial sales team. This person will work closely with our UK corporate customers to guarantee they receive excellent customer service.

Working together with our sales and warehousing teams and answering to the Senior Commercial Manager, you will assist our company by:

• Handling new order systems and processing manual orders
• answering incoming inquiries, assigning our major sales leads to the sales team, and collaborating with our warehouse to keep clients informed and proactively address problems
• supporting the sales team in following up with lapsed customers and assisting with the seamless onboarding of new clients
• Easy data management with Google Sheets and Excel to assist with team reporting
• Feel comfortable utilizing phone and email correspondence with our clients.
• Give the commercial team ad hoc administrative support for straightforward initiatives.

If you succeed in this position, you will be fully accountable for handling our UK sales phone and email inboxes and making sure our clients have a positive experience contacting us.

This individual must be accessible throughout UK business hours. First, this position will be worked from home, but we also have an office in London’s Holborn that is used for in-person meetings. We are open to candidates searching for full-time or flexible part-time hours (minimum 4 days, 30–40 hours/week, at least 10am–3pm). This post is a 9-month contract role with the opportunity to extend.

Requeriments:

You can communicate clearly.

You listen intently to the needs of your business clients and communicate well with them. Both orally and in writing, you have the ability to concisely and easily explain problems and provide answers. You retain a composed and cordial manner even when faced with difficult circumstances or managing disgruntled clients.

You’re good at fixing problems.

Dealing with consumer complaints and difficulties is your main duty. Your ability to solve problems enables you to quickly determine the root reason and come up with workable remedies. Additionally, you have the chance to learn from every instance, which will enable you to assist our company in gaining valuable insights and adjusting our strategy to keep becoming better.

You exercise caution.

You shall adhere to our procedures when entering data into the spreadsheets that comprise our weekly reports. You’ll take the initiative to make sure everything is in working order and to identify any irregularities. In addition, you are in charge of a crowded inbox full of consumer inquiries, which you can prioritize and arrange so that nothing gets lost.

You’re an agile student.

Experience in retail or customer service would be beneficial, but what we really need is someone who can quickly become familiar with our goods and procedures and eventually make suggestions on how to make them better!

You prioritize your customers.

You think that providing excellent customer service always begins with being human. You are aware that sincere connections and sympathetic reactions are valued by your clients and that they help to build trust and contentment. Delivering a positive experience also entails being organized and detail-oriented. Little things, like making sure that information is accurate, keeping service delivery consistent, or keeping your word, can have a big impact on the experience that customers have. You enjoy using the fewest number of communications to address an issue.

You’re very inconsiderate.

Do you wish to improve the world via your work? Do you wish to collaborate with like-minded individuals? We too! What a coinciden