Customer Relations Officer-Fully Remote Jobs Uk

Job Type: Customer Relations Officer
Location: United Kingdom
Company: Homeprotect

Our basic idea when starting Homeprotect was to protect those who weren’t given enough attention by the house insurance market.

We are specialists in providing insurance for anyone looking to purchase or construct a distinctive property, remodel, rent out, or leave a house empty. We can provide coverage for folks who operate a home-based business, take frequent trips, or even gather rare items. We defend those who like sunbathing on a flat roof, residing in a listed building, or having a view of a river.

We are able to accomplish this because our sophisticated technology allows our clients to obtain an instant online price for a wide range of intricate requirements, and our UK customer support teams are available to offer guidance and assistance when nothing but a live person will do.

Hundreds of thousands of people have already been empowered by our insurance to safeguard their homes and the items they hold dear. However, we’re not happy with being the top supplier of insurance that falls under the category of “non-standard.” We think that a “standard” is an oxymoron. Since everyone of us is different, we should all have house insurance that is tailored to meet those needs. This is made possible by the marriage of intelligent technology with actual people.

Our uncomplicated pledge? With Homeprotect, you are covered no matter who you are or where you reside.

Responsabilities:

• Writing and distributing letters, informing clients when they can anticipate a final response, summarizing any additional steps that need to be taken.
• Keeping up with systems to provide reporting on root cause analysis and ensure proper record keeping
• Coordinating with the Financial Ombudsman Service (FOS) when needed, putting together company answers and case filings for the FOS
• Providing an overview and dissemination of FOS rulings to aid in comprehending and distributing necessary corrective measures and maintaining uniformity in the future
• Finding and reporting to management high-profile complaints

Requeriments:

• For this position, we would be happy to hear from candidates with the following qualifications and experience:
• It is imperative to possess a thorough comprehension of the FCA’s regulatory framework in order to manage consumer complaints and ensure fair treatment of customers.
• Excellent knowledge of handling claims, servicing, and sales for house insurance
• Excellent communication skills both in writing and speaking
  strong ability to solve problems
• Analytical with a keen eye for detail and the capacity to view situations from the perspective of the client
  Proactive:
• Organized and meticulous, able to set priorities for tasks and adhere to deadlines
• Polite but firm
• Dependable and trustworthy
  Competent in Microsoft Office Experience:
• It is imperative that you have three years or more of experience managing complaints while employed by an FCA-regulated business.
• Experience managing complaints and claims in a home insurance claims setting (ideal)
• Carrying conducting thorough, comprehensive investigations and producing just results
• Proficiency in doing root cause analysis and recognizing patterns
• Ideally, you will have experience with complaints that have been forwarded to the Financial Ombudsman Service.