Community Manager – Online Jobs From Home UK

Job Type: Senior Community Manager
Location: United Kingdom
Company: Standing on Giants

Leading a group of Community Managers in the UK who cover a variety of languages on the Airbnb Community Center is your responsibility as a Senior Community Manager. In order to maintain the Online Community Strategy’s efficacy and to ensure that it is updated on a regular basis, you will collaborate closely with the community teams and our Head of Community to implement it.

Working directly with a corporate customer and following their unique criteria, rules, and communication strategies will be a part of this employment. In addition, as team leader, you will oversee adherence to current policies.

You’ll be a capable leader who motivates and leads your group. You’ll work diligently, be flexible, and pick things up quickly. If you approach your work with transparency, integrity, and teamwork, you’ll fit right in.

Responsabilities:

Collective Group Supervision

• Oversee a group of Community Managers in the UK who are responsible for the English, French, German, Spanish, and Portuguese community centers.
• Work together with the North American team to develop and manage an efficient operating model that ensures timely and pertinent information transfer to ensure project success.
• Motivate and encourage team members, promote open communication, and assign and manage tasks and resources to meet goals.
• Set a good example by establishing and monitoring expectations and standards, controlling performance, establishing goals, conducting frequent one-on-one meetings, and mentoring and developing team members.

Implementing Community Strategies

• During events, take charge of content strategy projects by overseeing planning, making sure objectives are met, and producing interesting content.
• Take the lead in putting the community plan into practice, making sure it keeps moving forward and meets client needs.
• In order to effectively help the community, educate individuals on our working procedures and communication expectations.
• Using our member education methodology, attend to and engage with community members in times of crisis or unstable or abusive behavior.

Relationship Management with Clients

• To make sure the best decisions are made for the community and business, be in constant contact with the client and make use of both qualitative and quantitative data.
• Oversee the presence of client executives in the community center. Closely collaborate with client stakeholders. Plan and carry out communications in accordance with our approach to community management.
• Analyze and track community performance to make sure predetermined KPIs are being reached.

Requirements:

• Leadership expertise: Demonstrated leadership expertise in performance management, motivating teams, fostering team growth and learning, establishing goals, assigning tasks and assigning priorities, fostering relationships, navigating challenging dialogues, and enabling others.
• Language Proficiency: Excellent written communication abilities in English, Italian, or German; copywriting experience is a plus.
• Experience in managing or operating online communities (forums) is referred to as community management.
• Client-Facing Skills: Knowledgeable and assured in dealing with clients; aware of the importance of in-person and virtual meetings.
• Communication Skills: The capacity to convey thoughts and information both orally and in writing.
• Technical proficiency includes the capacity to pick up new tools fast and an awareness of various online community (forum) systems.
• Interpersonal Skills: Excellent interpersonal skills, diplomatic, creative, and composed under duress.
• Organizational Skills: Excellent ability to prioritize tasks and stick to deadlines.
• Strong analytical and reporting abilities are required.

Nice to Have

• It’s nice to have previous customer service experience.
• proficiency in Spanish, Portuguese, French, or Dutch.

This position presents a stimulating chance to oversee and nurture a varied group of employees, carry out significant community initiatives, and uphold robust client connections. We encourage you to apply if you are passionate about leadership and community management.

We do not discriminate against any employee or candidate based on their age, gender, race, color, religion, national origin, sex, or physical or mental impairment since we are an Equal Opportunities workplace. Our goal is to establish a welcoming and diverse workplace.

Please be aware that successful candidates will have their financial and criminal histories checked.

Only those who are successful will be contacted due to the large volume of applications.