Application Support Analyst – Work From Home Jobs UK

Job Type: Application Support Analyst No Experience
Location: United Kingdom
Company: Storyteq

Working at Storyteq as an Application Support Analyst, you will be essential to maintaining the efficiency and ongoing development of our application systems throughout the company, including but not limited to our in-house MarTech applications.

You will be in charge of debugging problems, promptly resolving tickets and occurrences, and offering technical support to clients and internal users. Your experience will support sustaining high client satisfaction levels and help our products succeed as a whole.

The regular working hours are from 8:00 to 18:00, with three different shift patterns: 8–4.30, 9–5.30, and 9.30–6.

Responsabilities:

What I must accomplish is

• Give internal teams and outside clients second-line technical help.
• Diagnose and address application-related problems by looking for answers, putting remedies in place, and diagnosing the issue.
• Work together with cross-functional teams to find solutions for challenging technological problems and promote ongoing development.
• Prioritize and handle incidents and support tickets with our Jira Service Management tool.
• Produce and manage support procedures and solution documentation, including Confluence knowledge base articles.
• Set priorities and manage ad hoc initiatives in addition to your regular tasks.
• Assist the service desk team by performing tests and investigations.
• In order to successfully accomplish given tasks, work with other teams to create and manage Change Requests.

How am I going to win?

• The Application and Development Support Team Lead will be your ultimate boss.
• Issues and bugs will be reported to the relevant development teams and handled appropriately.
• Aid in fixing persistent problems that are brought to our attention by our ITSM and monitoring technology.
• Successfully finish in-depth, internal training programs on our products, which are filled out and supported by our internal training portal, guaranteeing the acquisition and mastery of technical knowledge.
• Proficiency with problem-solving techniques and troubleshooting.
• Outstanding interpersonal and communication skills along with experience with ticketing systems and service management procedures
• The capacity to perform well in a dynamic, fast-paced work environment while exhibiting great task prioritization abilities and painstaking attention to detail.
• Be prepared to assist with maintenance and application deployments after hours.

Requirements:

• Experience working as a technical support analyst or application support analyst.
• Proficiency with relational databases and SQL is required.
• A deep understanding of the principles of networking and infrastructure is highly desired.
• Proficiency in Google Cloud Projects or other Cloud Computing environments is highly valued.
• Experience with Web API tools in Postman, Insomnia, Console, and other programs is highly appreciated.
• Programming language expertise in C#,.NET, Java, NodeJS, VueJS, and AngularJS would be beneficial.
• Understanding of Datadog and New Relic monitoring tools would be helpful.
• Understanding of the deployment tools Octopus and Argo CD would be helpful.
• Knowledge with Jira and Confluence, two software management tools for ITSM, would be helpful

Advantages

Along with a competitive pay, you should anticipate a ton of benefits:

• With 25 days off in addition to bank holidays, we know how important it is for you to take time off.
• Celebrate an extra day with us on Annual Wellbeing Day to take care of your physical and emotional health.
• Pension Plans: assisting you in setting aside funds for your beachside retirement residence!
• Recover the expense of your medical care with the Corporate Medical Cash Plan.
• Numerous savings are available to you via our online community platform, where you may find dozens of daily offers ranging from discounts on days out to money off top brands.
• Employee Assistance Program: Since our people are the foundation of everything we do, your happiness makes us happy as well.
• Reduce the expense of bicycling to work with the Cycle to Work Scheme.
• Monthly Employee Awards: £250 bonus scheme for Employee of the Month
• We’re all about giving back and having a great time while doing it! We’re raising money for charity and offering a paid volunteer day as well!
• Referral program: Do you know the ideal candidate to join the group? Your reward for putting in a good word might be £1,500.
• The Wellbeing Programme offers you the chance to become one of our more than thirty Wellbeing Champions or participate in frequent, interactive workshops.
• Enhanced Family Friendly Leave: assistance to help you and your family deal with the chaos of raising a family.